CallMiner
Conversation intelligence platform to analyze 100% of customer calls and coach agents in real-time
Overview
CallMiner is an intelligent customer experience automation platform founded on the concept: 'Automation without intelligence is just an obstacle to customer experience.' It operates in four steps: capture 100% of customer interactions (calls, chats, emails), analyze with AI to generate insights (sentiment, compliance, business results), strengthen human agents via automated real-time coaching, and automate via intelligent AI agents. 2024-2025 innovations include CallMiner AI Assist (agentic AI framework) and improved Bulk Export API. Pricing on request, typically based on recorded interaction volume and activated modules.
The platform targets mid-to-large contact centers with compliance and scale coaching needs. A fully documented REST API with OAuth 2.0 (developer.callminer.com and Pipedream integrations) enables connection to external workflows, while native integrations cover Salesforce, Slack and major contact center platforms (Genesys, NICE, Allo-Media). The major strength is 100% call coverage (no sampling) for complete customer behavior visibility. The main drawback for SMEs is pricing opacity: without prior quotes, budgeting is impossible.
Our verdict
Best for contact centers with high call volume seeking to analyze 100% of interactions and continuously coach agents. Not for you if you are a small B2B sales team: on-request pricing will likely be prohibitive for occasional use.